Shipping / Return Policy

Shipping / Return Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS

  • UPS

  • FedEx

  • DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

There is a flat rate for shipping of $6.50 and there is also a pick up at location option

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns and Refunds

Please contact orchidbitality@gmail.com with a picture of the product if your package is delivered to you damaged and we will take care of the return and refund accordingly.